Terms of Service

End User License Agreement

Last updated: March 10, 2026

1. Acceptance of Terms

By accessing or using the LaliSays platform ("Service"), including the web portal, API, and agent software, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("User") and Quality IT Solutions LLC ("Company," "we," "us").

2. Description of Service

LaliSays is an AI-powered business automation platform that includes cloud-hosted services (the control plane), on-premises agent software, a management portal, and third-party integrations. The Service enables users to automate business tasks through natural language interaction and pre-configured integrations.

3. Account Registration and Security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials, including enabling and safeguarding multi-factor authentication. You must notify us immediately of any unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your credentials.

4. User Responsibilities

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Data processed by the on-premises agent remains on your infrastructure. Cloud-hosted data (account information, configuration, job metadata) is stored securely and is accessible only to authorized users within your organization.

6. Third-Party Integrations

The Service connects to third-party platforms (Microsoft 365, Google Workspace, QuickBooks, etc.) using credentials you provide. We do not store your third-party passwords; we use OAuth2 tokens and encrypted API keys. You are responsible for maintaining valid credentials and complying with each third party's terms of service.

7. Agent Software

The on-premises agent software is licensed, not sold. You may install it on machines you own or control for the purpose of using the Service. The agent operates within configured security boundaries (file roots, allowed directories) and communicates only with the LaliSays control plane.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

9. Intellectual Property

All rights, title, and interest in the Service, including software, documentation, trademarks, and content, remain with Quality IT Solutions LLC. You retain ownership of your data. By using the Service, you grant us a limited license to process your data solely to provide the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUALITY IT SOLUTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ERROR-FREE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

12. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, your right to use the Service ceases. We will make your data available for export for 30 days following termination, after which it may be deleted.

13. SMS and Communication Consent

If you consent to receive SMS or email communications from us, you may opt out at any time by following the unsubscribe instructions included in those communications, or by contacting us directly. Message and data rates may apply. SMS frequency varies based on your preferences.

14. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Florida.

16. Contact

For questions about these Terms, contact us at support@qualityitsolutions.net.